Shipping

DOMESTIC SHIPPING

Once your order is placed, you’ll receive an email confirming we have received it. Orders are currently taking 24 hours to complete processing. We are working hard to get your order to you as quickly as possible and we appreciate your patience! Shipments are usually delivered within 3-4 business days in Continental US after it leaves our warehouse, and 3-6 days in Canada. Please note that we cannot guarantee ship time to Hawaii, Alaska or to APO, DPO, and FPO addresses located outside of the United States.

Returns

IF YOU ARE NOT SATISFIED WITH YOUR PRODUCT, RETURN IT TO US FOR A FULL REFUND MINUS SHIPPING COST.

We have put a tremendous amount of time and effort in creating what we believe are simply the best beauty products out there.

Many of our products are optimized for specific hair and skin types. If you are unsure which product is right for you, please don't hesitate to reach out. If you feel our products do not deliver on your expectations, you can reach out to us and we will refund you after you have sent them back. Please note that we may not be able to issue a full refund if we weren't given the chance to help you choose your product first. Don't hesitate to drop us an email at any time at help@wearequora.com

TERMS AND CONDITIONS:

To be eligible for our return policy, products must have been purchased from wearequora.com

If you have tried your product and it doesn't meet your expectations, simply email our team at help@wearequora.com. If we can't resolve your problem, simply return your product for a full refund, but not almost completely used! They must be sent back at 75% or more of their original size. Once received, we will refund your purchase in full – for the amount you paid for your bars minus the shipping costs to send it back to us.

If you bought the wrong product and haven’t opened it yet, you can return it to us for a credit or refund of the purchase price, minus shipping. You are responsible for return postage and the products must be untouched.

Please email our team at help@wearequora.com to find out the return address. Once we have received the products and our team confirms their condition, we will then process a credit or refund.

Be clear, be confident and don’t overthink it.